MB SD
Connect Compact 4 support reading out & erasing trouble code,reading the
real-time data of sensor and actuator, coding and programming. Also support
wireless diagnose, support K line,CAN BUS and UDS protocol.
Software Version:2013.11
Language:Multi-language
About
Computer system requirement
Q: Does MB
SD C4 contain
SATA HDD?
A: There are three kinds of hard disk formats for SD C4 2013.03, including: for
Dell D630, for T30 and moveable hard disk, and only two kinds of format for SD
C4 2013.05, including: for Dell D630and moveable hard disk. Do they contain
SATA HDD? It depends on which kinds of HDD, please write a note which format
you need when ordering.
Q: Is
SD C4 compatible with window7?
A: moveable hard disk version is compatible with WIN7, better Professional
version. But suggest you not use WIN7, 90% sdc4 software get broken because of
the usage of WIN7.
Q: I have
blue screen after insert SD C4 Dell D60 hard disk into the computer and open
it.
A: make sure your Dell D630 computer is integrated video card and with 1GB
memory, because the D630 of discrete video card is easy to have blue screen or
shutdown and restart, restart and shutdown. …..
Q: When I click “Diagnostic” to
find “Fingerprint ID” of mb sd c4 2013.5 (MB
SD C4), I got an
error” Internal error (3.17)- 3.89 You must contact the user help Desk “.
A: Check whether your computer is compatible with sd c4 2013.05 software. If
you choose d630 hard disk, it needs to work with Dell D630 computer with
integrated video card and 1GB memory; if you choose movable hard disk, it’s
requirement to the computer is: CPU 2.0GHZ or above, 2GB memory
or more, Windows XP professional.
About
Language available
Q: Is DAS available with 21
languages and optional to reset? Or only English available?
A: The DAS on the desktop is only English available, after enter into Xentry
you are allowed to set the language you want. Just enter into Xentry whatever
car models you want to diagnose, and if the car model should be diagnosed and
programmed in the DAS but you enter Xentry, it will automatically switch into
DAS and the DAS language will be as the same as the Xenty language.
About update
Q: When I
connect to Wireless Network Connection, I got the following display, what
should I do?
A: Just
ignore this message and follow our video tutorial to set.
Q: MB
SD C4 update error: the software update was aborted. Please repeat the update
process. (662)
A: do not updateMB SD C44.
You are allowed to update hardware version to 2.02, not 2.2.
About activation
/ code
Q: when I setup SD connect
compact 4 hard disk; I got a message reading “No access authorization code!
Please contact the Star diagnosis call center”. A: It needs activation, please
send us Hardware fingerprint, LAN-ID and HW-ID, then we will help you active.
As for how to get Hardware fingerprint, LAN-ID and HW-ID, please refer
Q: When I
open EPC of MB SD C4 2012.11 (SP100), I got error message “unable to start
application program”, what’s the reason?
A: Firstly, make sure EPC is activated. Secondly, make sure enter EPC from “EPC
NET EXPLORER ” and find out LAN ID, finally active it (A part of users tend to
directly start EPC from Xentrty, this is not correct.) Still have got the same
error? Please contact us for remote assistance.
Q: After I
get MB SD connect c4 activation file, I have no idea how to use it, active by
star utilities or by EWA NET?
A: We have video tutorial, please click column “Video” to watch. Important
note: make sure enter EPC from “EPC NET EXPLORER ” and find out LAN ID, finally
active it.
Q: I insert
the DELL D630 hard disk of MB STAR compact C4 into the computer and then turn
on the computer; it asked me for administrator code, what is this code?
A: This administrator code is: User$star2004
About
Installation
Q: I got this error reading ” A
disk read error occurred, Press Ctrl+Alt+Del
to restart” after I insert the hard disk of SD Compact 4 into the computer. A:
the hard disk has a poor connection with the computer or the hard disk is
broken.
Q: MB SD C4 has error after click
“Select MUX”, Status “No Signal”. A: Please connect to “Local area connection”,
and set IP address: 172.29.127.114, Subnet mask: 255.255.0.0. for the details,
please watch the video tutorial by clicking column “Video”.
Q: How to
install MB SD connect c4 starfinder?
A: it doesn’t need to install starfinder, directly open “c:\program
files\web_etm\index.html “.
Q: My
moveable hard disk of MB SD connect C4 has no display. Does it use USB cable to
connect the hard disk and then active?
A: Yes, use USB cable to connect the moveable hard disk and the computer,
firstly install “setup.exe”, and then import Mercedes Benz software, the
computer configuration should not be too low.
Q: After I
connect MB SD C4 to the car, SD C4 has no voltage on the PIN8 OBD
cable, but when the ignition key on the second position, the PIN8 cable voltage
is 12V. What’s the problem?
A: It suggests you don’t start the car, after the car start, the PIN8 will
display voltage value.
Q: Does the
hard disk of MB SD Connect Compact 4 Star 2012.11 (item NO. SP100-C)
contain WAS and DAS open program?
A: Yes, it does.
Q: Working with SP100, I wanted
to change the way fuel consumption is calculated in the KIW module. This is
done in option 1772 of KIW, only adaptable with the developer version of DAS
(see FOTO.JPG). Since when starting I have to agree to the special “dangers”
the developer version implements, I thought I would be able to change that
value. But there is no modify option availableA: the way of fuel consumption
cannot be changed; you are allowed to choose option 1772 of KIW.
Q: Xentrty error reading
“Internal error: (3.17)-3.173 you must contact the User Help Desk” A: Don’t set
the file “lic-key-2” as “read only.
About
Settings (WIFI, IP and Wlan)
Q: Does MB SD C4 Wlan have key?
Can I connect to the internet only by the key and no need to connect to network
cable?
A: the WLAN key is “aaaaaaaaaaaaaaaaaaaaaaaaaa” (26 a in total)
Q: How to
set MB SD C4 WIFI?
A: Firstly, disconnect the local areal connection, then connect the sdconnect 4
with the car and start the car, finally connect to the wireless connections,
please follow the next instructions to set: click
Configuration-MUX-Register/configure, under the “General information”, select
name “04″ and then tick off “Wlan parameters, road”, then set the following
parameters: IP address: 192.168.2.200, Network screen: 255.255.255.0,
Encryption: WEP / Hex, Key: aaaaaaaaaaaaaaaaaaaaaaaaaa (26 a in total), we have
video tutorial, please click column “Video” to watch or contact our customer service
to send you.
Q: After MB
SD C4 (SP100) update, it displays nothing on the screen, only the green LED
flashes, what should I do?
A: Please connect well SDconnect c4 with the car and the computer, set the
correct IP address, then do a self-test.
Q: Why MB SD
C4 is unable to connect with the computer; even after I try LAN cable.
A: It needs to set the IP address. How to set the IP address?
Start-Connect to all connections-Local Area Connection-right click
“Properties”-Internet Protocol-Use the following IP address, IP address:
172.29.127.114, Subnet mask: 255.255.0.0, finally click “Ok”, we have video
tutorial, please click column “Video” to watch or contact our customer service
to send you.
About
Self-test
Q: When I start DAS, it says
that, I am using the developer version. In some menus however the software does
not seem to be a developer version.Is it or is it not a developer version?
am NOT connected to the internet when diagnosing a car. Only the SD-Box
is connected to the notebook via WLAN. Could that be the problem?
A: Have you set the “sdc4″ well? Could you please do a self-checking for your
device? Then show me the result of the self-checking. Please refer to the
following steps of self-checking.
A: Did you have the SD C4 set well? Please follow the next instructions to have
a self-test, and then send us the self diagnostic report.
Q: MB SD
STAR C4 (SP100) is unable to self-test?
A: check whether the COM PORT is COM2, if it is, there are four possible
reasons: 1) the COM
PORT has problem; 2) MB
SD C4 and the computer has a poor connection. 3) The cable or SDC4 doesn’t
work; 4) SD C4 disconnect with the car.
Q: When I do
self-diagnosis for MB, I got error message: 3001 Error.
A: Self-diagnostic has error not suggest MB SD C4 has problem. The aim of
self-diagnosis is to check whether SD C4 connect well with the computer and the
car, whether the IP address and parameter is set correctly, whether the SD
connect c4 and the driver has successful communication. We have video tutorial
on how to do self diagnosis for SD C4, please follow it to operate, if you are
able to self-diagnostic, it suggests MB SD C4 settings is OK, the connections
is OK and it has communication between MB SD c4 and the software. Just go to
test the car, if you got any errors, screenshot them and send us to judge where
the problem is.
About
function
Q: Does MB
SD C4 support SCN coding?
A: Our SD C4 hardware support offline programming, but the software needs to
active, and it will cost additional money.
Q:MB SD C4
could read chassis number for Smart 1998, but unable to test ECU after
connected with the car.
A: It needs login password when test Smart, we have DAS SMART Calculator (Item
No. ss27) to help calculate login password.
Q: Which
tool can diagnose ML 270 2005 and A class W169 2007?
A: MB SD C4.
Q: Which
tool can diagnose Mercedes Benz Trucks, 3335, 1823 and 1413?
A: MB SD C4.
Q: Which
tool can diagnose and program for Mercedes Benz BUS body.
A: MB SD STAR C4 (SP100).
Q: Where to
find Smart TAN CODE in the software of MB SD C4 (SP100)?
A: Sorry, so far we have no Smart TAN code, advice you go to 4S store or
original factory to consult.
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