2014年11月10日星期一

FAQ of Super MB Star C3

Q: What is the difference for ordinary star c3 and super Mb Star C3 ?
A: Ordinary star c3 does not have the function of offline coding, if you want to open this function, you need to pay money, super star c3 has this function, no need to pay extra money to open it, you can use this function directly.
Ordinary c3 DAS need installation and activation before use, while super star c3 software is encrypted by USB KEY, DAS does not need to install. After you insert the USB key to computer, then you can use DAS. But software installation for ordinary and super star c3 are almost the same.
Super Mb Star C3 can update online, while ordinary star c3 can not.

Q: How to activate the software?
A: There is the software activation manual in the HDD. Or you can log in Super MB Star official website to download the user manual and video. Then follow them to activate the software. Any problem, please contact our after sales. Or send email to sales@obd2express.co.uk.
Q: How to update the super mb star c3? After one year, when i update it again, what should i pay attention?
A: This super mb star c3 is updated on official super mb star c3 website. It is free update for one year. After one year, if you want to update, you need to pay fee. After you pay the money on official super mb star c3 website, please update your star c3 within 24 hours. Otherwise it will be invalid. If you do not update it within 24 hours after you pay the money, if you want to update it after 24 hours, you need to pay money again. Please pay attention!!!
Q: What is this USB key used for?
A: This USB key is used for Security USB Encryption. When you activate the software, after you insert the HDD to your computer, you need to insert this USB key to your computer too, then start the computer. So that you can open the software.
Q: How to use USB Key rightly?
A: Before you use benz star software, insert the USB key to your software before you start the computer. During operation, do not pull the USB key out of the computer, otherwise software will be closed automatically.
Q:Does your software has developer mode?
A: Yes. We have. You can find it on DAS.
Q: Where should i install the software on? local installation? Or install it on VMware?
A: If you buy External HDD, then install the software on VMware. If not, then just local installation.
Q: When i use the serial number and password shown on the package to update the software on official website, it prompt me the information is not valid. What is the problem?
A: There is the instruction for how to update the software on official website. Instruction is on the table of this software. Follow this instruction to update the 
Mb Star C3 software. For update, you only need to input the last 8 numbers for this password, not the whole password. Your problem is that you input the whole password. Follow the instruction.
Q:What else shall I do before using this item?
A:You need setting some configurations before using this tool, we have both video and user manual to teach you how to do that, just follow the steps.
Q:Super MB STAR is able to work with Trucks and Mb Star C3 change the speed limitation?
A:Yes, Super MB STAR is able to work with different kinds of Benz trucks, and it is able to change the speed limitation, please do that under the legal permission.
Q:What should I do if I do not know how to setting or face some difficulty when install the software?
A:We provide online service 24 HRs, our after-sales service men can help you solve the problem through teamviewer, just contact the sales.

Q:Is this tool able to work with Reset the Mercedes-Benz SBC Function?
A:The Super MB STAR Top Version provides you SBC Reset, TV active and some other functions.

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